Roto-Rooter Plumbing & Water Cleanup
Review Summary
Roto-Rooter receives mixed reviews. Positive feedback highlights Taylor's quick service, communication skills, problem-solving abilities, and friendliness. Customers appreciate the fast response times and thoroughness of some technicians. However, there are complaints about weekend availability, incomplete work (toilet not reset), and high pricing.
Reviews
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(123 reviews)
Jairo Romero
October 21, 2024
Taylor was quick to diagnose and solve the plumbing issue. He has great communication skills and informed me of every step. When the issue reoccurred, he swiftly came back out and solved it the same day. Great work and highly recommend.
Brittany Smith
January 26, 2025
Back in May I had a crushed pipe in my basement. Taylor had to remove the toilet and said I’ll be back to place the toilet and put a wax ring on it. It is January and we are working on our basement. The toilet was never reset but the flange was never installed correctly either. The window view from our toilet is spectacular.
Ryk Moore
Well, they say they’re 24 hours, but they aren’t. It’s hell to get help on the weekend. However, once Monday came around, they were quick to call me to schedule. They had a tech out within an hour! Taylor did an awesome job! He was very helpful and I’d highly recommend him!
sherry eubanks
The customer service was amazing. The Plumbing Tech Eric and his assistant were very knowledgeable and thorough. I must include Ms.Sean who made the claims process very easy.
Shawn Brown
Pretty fast response when you’re needing help with plumbing repairs. Taylor the agent for RR was great and knowledgeable and they work well with their customers. Free quote and they let you know what all comes with that quote, including a warranty on their work!
christy griffith
Taylor came out and did a great job of unclogging my drain. He came out quickly, he was friendly and made friends with my dog. The job wasn’t easy but he persevered until he completed the job. Would definitely use roto rooter again
Big Fella
Called Roto Rooter because the previous plumber couldn't figure out what was blocking my tub drain! They were about to send someone out within 30 minutes of me calling them, but I wasn't in a position to meet them. They sent out a guy named Taylor the next day! Taylor worked for about 1hr & 45 minutes. I was outside sitting in my truck waiting & he sent me a photo of the issue that he discovered. Low & behold MY WATER IS DRAINING FULLY NOW!!! Taylor is was prepared with plan a. b. & c... I am grateful for Taylor & Roto Rooter... You guys ROCK!!!!!
Bennie Gullette jr
$775 seems a bit high for a couple hours of work.. and thats after the $100 discount..but very professional and efficient.." the most I've ever paid for plumbing work"... you all are the only people who would answer the phone and just get the job done